EXIN SIAM™ Foundation
Starter Plan
SCHEDULE
Dates are to be announced soon.
Course Type
Virtual Instructor-Led Training
Features
Two Days
16 hours of Instructor-led training classes
Case Study
Share relevant Industry Insights
By Practioners
Shares real-world experience
Course Objective
The learning objectives for SIAM Foundation:
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization’s resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Audience
This certification is aimed at professionals worldwide who have an interest in the practices of SIAM or want to implement this methodology in an organization and in particular professionals who are already working with service management processes. Furthermore, this SIAM™ certification is intended for providers that want to implement and manage SIAM models. More specifically, the following roles could be interested: chief strategy officers (CSOs), chief information officers (CIOs),
chief technical officers (CTOs), service managers, service provider portfolio strategists/leads, managers (including process managers, project managers, change managers, service level managers, business relationship managers, program managers, and supplier managers), service architects, process architects, business change practitioners, and organizational change practitioners.
Reference Materials
- Scopism Limited
- Service Integration and Management (SIAM™) Foundation Body of Knowledge – 2020 (second edition)
- Download for free the Service Integration and Management (SIAM™) Foundation Body of Knowledge.
PREREQUISITES
- Successful completion of the EXIN SIAM™ Foundation exam.
- Knowledge of service management terminology, for instance through the EXIN IT ServiceManagement based on ISO/IEC 20000 certification, is recommended
CERTIFICATION EXAM
- Examination type: Multiple-choice questions
- Number of questions: 40
- Pass mark: 65% (26/40 questions)
- Open book/notes: No
- Electronic equipment/aides permitted: No
- Exam duration: 60 minutes.
Course outline
1. Introduction to SIAM
SIAM Fundamentals
SIAM Layers and Structures
2. SIAM Implementation Roadmap
SIAM Implementation Key Stages
3. SIAM Roles and Responsibilities
4. SIAM Practices
5. Processes to support SIAM
Processes in a SIAM Ecosystem
Objectives and SIAM Considerations of the Main Processes
6. SIAM Challenges and Risks
Challenges, Associated Risks, and Potential Mitigations
7. SIAM and Other Practices
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