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ITIL ® Foundation certification objectives

This course is the starting point for people wanting ITIL qualifications, it is mandatory for anyone wanting to proceed to intermediate study or anyone wanting to achieve expert status

[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-dot-circle-o” tab_title=”Goal”]ITIL help organizations in:

1. Reducing IT costs
2. Increased Quality and Decrease Risk
3. Improved Decision Making
4. Increased Productivity
5. ITIL provides clear and effective communication.
6. ITIL embraces a practical approach to service management do what works.

[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-calendar-check-o” tab_title=”Agenda”]Course Content:

Each lesson contains a video tutorial, study guide and associated quiz

Course duration is 18 hours and is 2 ITIL credits

• Introducing ITIL
• Service Management and Stakeholders
• Functions, Roles and Processes
• The Service Lifecycle
• Service Strategy – Key Concepts
• Service Strategy – Processes
• Service Design – Key Concepts
• Service Design – Processes (1)
• Service Design – Processes (2)
• Service Transition – Processes (1)
• Service Transition – Processes (2)
• Service Operation – Processes
• Service Operation – Functions
• Continual Service Improvement
• Roles
• Technology Considerations
• The Sample ITIL Foundation Exam

Course Options: 30 and 60 day courses are available[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-user” tab_title=”Audience”]ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.[/lvca_tab][lvca_tab icon_type=”icon” icon_fontawesome=”fa fa-trophy” tab_title=”Examination”]

Examination type: Computer-based or paper-based multiple-choice questions
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book/notes: No
Electronic equipment/aides permitted: No
Time allotted for examination: 60 minutes

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