It is the time of the year to rewind events that unfolded during 2014 , review lessons learnt and thank with gratitude for the great people who have created a significant impact in your personal growth and career development To me personally 2014 was a fantastic year ahead where I completed my 1 year as […]
This post stems from my experience as a practitioner and also on serving at itSMF in both Singapore and India. Generally within the ITSM Industry there is a perception across the globe that Vendors only aim is to pitch their products and services and increase their market presence. While any business for that matter would […]
This year`s itSMF Norway Conference would be the 13th International year conducted between 3-5th March at Thon Hotel near OSLO airport. The Theme of this year conference is “Working 9-5 with ITIL “ People who have attended the program earlier, mentioned several times that itsMF Norway conference is the best conference they have attended in recent years. I […]
This blog is a reflection of my collective experience of what I saw, heard and experienced from Sep 16 – 19th in Helsinki. I have heard a lot about the Scandinavian conferences from James Finister, however this was my first time to speak and attend itSMF Finland Conference The Theme of the conference was quite […]
As part of leading HP service management profession mentoring committee, I would like to register my thoughts as to why joining mentoring program would be a great value add and rewarding experience to enhance your career. Most of us are busy in our existing roles delivering engagements or projects at a utilization of over 70 […]
This blog follows on from the recent post from Phyllis Drucker and stems from my recent experience delivering Service management tools training for Service desk professionals. I recently delivered this foundation training on Service Desk tools for Process owners. The course outline and prerequisites were communicated well in advance and when I stepped in for the first day, I had a […]
At the Onset, let me wish all of you a very Happy and Prosperous 2016. It is this time of the year that would be worthwhile to contemplate about the accomplishments; success stories and lessons learnt with the earnest desire to do better in the upcoming year. Looking back, 2015 has been an awesome year […]
As part of delivering the Business Relationship Management Professional course in Shanghai for a Client, we did the ABC Cards of ICT during the lunch break. There were 3 teams of 5 split to pick up top Issues they encountered in the organization as part of Attitude, Behavior and Culture. So how did we do […]
We have just completed the BRM Connect Conference in Sydney (28th -30th June) and what a fantastic event by BRMI! I am still nostalgic of the learning, sharing and fun experienced with Business Relationship Managers across BRM global community. I had the unique advantage of being an EMCEE, Speaker and Facilitator for the Grab a […]