ABC CARD Game workshop Part of Business Relationship Management Professional
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TaUB solutions did a BRM workshop for an engagement in Europe. As part of delivering the workshop, the ABC card game was played with the team across Regions and Business Units.
Three group Names – Team A, Team B, Team C
Then the ABC – Attitude, Behavior Culture card game was explained to the participants in detail.
Round 1: Participants was asked to pick top 10 worst cards from the 57 industry recognized ‘worst practice’ ABC cards stack. They were told it’s up to them to choose either all A, all B, all C or it could be a mixture of all 3. Once they pick up 10 cards they were told to associate the cards with the stakeholders
The Instructions on how to identify the cards were given.
- Identify, recognize and agree whether these worst practices apply to their organization
- Look at worst practices from the perspectives of different stakeholders.
- What is the negative impact on business value and outcomes?
- Discuss and agree the consequences and risks of these worst practices
- Is it an acceptable business risk’?
Team Playing the Game – 30 minutes time slot was given
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Round 2- 10 minutes – The next task was to discuss all the cards chosen and select, as a team, the top three. The interesting aspect now was how to choose a team top three. Should we choose the cards that were chosen the most? We told them to choose using the following criteria, related to your organization could be your platform specific, Service Strategy, Value, Outcomes, Cost, and Risk.
“Look at each card and discuss the consequences to the business. Think in terms of wasted money, lost revenue, delayed projects, downtime and non-availability of critical systems, solutions that fail to deliver business value”. This created a range of new discussions and new insights.
These were the results:
Team A – Picked 3 cards – B3, B6, and A4
Team B – Picked 3 cards – A5, B3, and B6
Team C – Picked 4 cards – B3, B6, BA, and A4
After picking up the card each team was given 10 minutes and they were told that they should come and present
- What will the business impact the card have?
- What actions to be taken to address the issues?
- Who are the stakeholders that you are associating the issues with?
- What do they expect from the management?
| Cards Chosen | Business Impact | Actions to be taken | Expectation from Management | Stakeholders |
| Team A | ||||
| B3 – Too little Business Involvement in requirement specification and testing
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| B6 – Everything has highest priority according to the user and
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| A4 – IT not seen as value added partner
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| Team B | ||||
| A5 – Neither Partner makes the effort to understand the other
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| B3 – Too little Business Involvement in requirement specification and testing and |
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| B6 – Everything has the highest priority according to the user |
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| Team C | ||||
| B3 – Too little Business Involvement in requirement specification and testing and | Quick and Dirty |
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| B6 – Everything has the highest priority according to the user |
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| BA – Process Managers without Authority and |
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Clarify Roles and Responsibilities | CIO |
| A4 – IT not seen as value added partner | IT is seen as a tool for the business |
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CEO |
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Suresh Seetharaman
Suresh is a BRM Practice Head and a seasoned Principal Consultant and has over 27 years of experience in different facets of Business Relation Management, IT Service Management, Project Management, Training and Development, Business Development & Application Development areas. He has earned wide range of certifications that include DevOps Foundation, BRMP, CBRM, and ITIL 4
